Saksham Rajput
Saksham Rajput
Saksham Rajput
Bridging Campus Gaps with AI & Peer Support
Bridging Campus Gaps with AI & Peer Support
Bridging Campus Gaps with AI & Peer Support
How might we create a student-centered platform that enables quick access to campus resources and fosters a stronger sense of belonging?
How might we create a student-centered platform that enables quick access to campus resources and fosters a stronger sense of belonging?
How might we create a student-centered platform that enables quick access to campus resources and fosters a stronger sense of belonging?
Team:
4 HCI graduate students collaborating with the Chancellor’s Office
Tools:
My Role:
UX Researcher & Product Designer
Year:
Oct 2024 – Mar 2025 (6 months)
Impact Metrics
82.2
System Usability Score
92%
Task Completion Rate
40%
Faster Resource Discovery
82.2
System Usability Score
82.2
System Usability Score
82.2
System Usability Score
92%
Task Completion Rate
92%
Task Completion Rate
92%
Task Completion Rate
40%
Faster Resource Discovery
40%
Faster Resource Discovery
40%
Faster Resource Discovery
Research
Research
Research
The design decisions were grounded in mixed-method research with students, faculty, and leadership. Our process combined surveys, interviews, diary studies, and evaluations. We uncovered insights into how students navigate campus life and where existing systems fall short.
Methods
Survey (n=32)
Survey (n=32)
Quantitative snapshot of navigation struggles, resource frustrations, and adoption readiness
Quantitative snapshot of navigation struggles, resource frustrations, and adoption readiness
Interviews (n=14 )
Interviews (n=14 )
Deep qualitative insights from students, staff, and faculty on informal support habits
Deep qualitative insights from students, staff, and faculty on informal support habits
Comp. Analysis
Comp. Analysis
Benchmarked navigation and support tools like Bloomfire, Modo Labs and Kaybee
Benchmarked navigation and support tools like Bloomfire, Modo Labs and Kaybee
Literature Review
Literature Review
Explored peer-reviewed work on student engagement, information-seeking, and campus apps
Explored peer-reviewed work on student engagement, information-seeking, and campus apps
Diary Study (n=8)
Diary Study (n=8)
3-day log of real-time moments when students needed help or felt disconnected
3-day log of real-time moments when students needed help or felt disconnected
Literature Survey
Competitive Analysis
Validating the Problem with University Leadership
Findings
Resource Stress
65% Students feel anxious hunting for printers, restrooms & study spots
Out-of-date info leads to a campus scavenger hunt
Digital Notice Boards list every amenity, location & live status
Navigation Pain
72 % Students struggle to locate resources inside academic buildings
Static maps show doors, not availability
MVP covers academic halls first, lists every amenity with live status, and location
Invisible Networks
Students send an average of 5–7 texts per day
DMs fill gaps official sites miss
JagCommons turns those tips into searchable posts
Adoption Ready
9 / 10 students want one app for campus resources
Scattered tools waste time and erode trust
JagBee ships as a single, fast, reliable hub, built for daily use
Persona Development
Persona Development
Persona Development
To synthesize the research findings, two key personas were developed. These represent the primary user archetypes identified through the surveys, interviews, and diary studies.
Persona 1
Persona 1
Morning
Hunts inbox for seminar details
“Why is this buried in my email again?”
Mid-Day
Waits in a long lunch line, misses class
“It's so crowded, could have avoided it.”
Afternoon
Skips networking event despite interest
“I don’t know anyone. It feels awkward.”
Evening
Realizes too late about missed opportunity
“I wish I had known earlier”
Mood Curve
Frustrated
Annoyed
Awkward
Disappointed
Opportunities
Find event info instantly with chatbot
Avoid delays with resource updates
Connect with peers through meetups
Never miss events with reminders
Priya Ramesh
Master’s in HCI
Day Scholar
26
Campus Forums,
Notifications
Behavior
Visits campus 2x weekly for classes & research
Misses in-person events due to schedule constraints
Prefers structured access to information
Goals
Find real-time answers to service-related queries
Stay updated on events relevant to her
Efficient navigation of campus with limited time
Pain Points
Constantly digging through emails for basic info
Overwhelmed by irrelevant event spam
Feels isolated from student community
Priya Ramesh
26
Master’s in HCI
Day Scholar (Commuter)
Campus Forums, Notifications
Behavior
Visits campus 2x weekly for classes & research
Misses in-person events due to schedule constraints
Prefers structured access to information
Goals
Find real-time answers to service-related queries
Stay updated on events relevant to her
Efficient navigation of campus with limited time
Pain Points
Constantly digging through emails for basic info
Overwhelmed by irrelevant event spam
Feels isolated from student community
Priya Ramesh
26
Master’s in HCI
Day Scholar (Commuter)
Campus Forums, Notifications
Behavior
Visits campus 2x weekly for classes & research
Misses events due to schedule constraints
Prefers structured access to information
Goals
Find real-time answers to service-related queries
Stay updated on events relevant to her
Efficient navigation of campus with limited time
Pain Points
Constantly digging through emails for basic info
Overwhelmed by irrelevant event spam
Feels isolated from student community
Morning
Hunts inbox for seminar details
“Why is this buried in my email again?”
Mid-Day
Waits in a long lunch line, misses class
“If I knew it was crowded, I'd have avoided it”
Afternoon
Skips networking event despite interest
“I don’t know anyone. It feels awkward.”
Evening
Realizes too late about missed opportunity
“I wish I had known earlier”
Mood Curve
Frustrated
Annoyed
Awkward
Disappointed
Frustrated
Annoyed
Awkward
Disappointed
Opportunities
Find event info instantly with one chatbot
Avoid delays with live resource updates
Connect with peers through tailored meetups
Never miss relevant events with smart reminders
Priya Ramesh
Day Scholar
Master’s in HCI
26
Campus Forums, Notifications
Behavior
Visits campus 2x weekly for classes & research
Misses in-person events due to schedule constraints
Prefers structured access to information
Goals
Find real-time answers to service-related queries
Stay updated on events relevant to her
Efficient navigation of campus with limited time
Pain Points
Constantly digging through emails for basic info
Overwhelmed by irrelevant event spam
Feels isolated from student community
Morning
Hunts inbox for seminar details
“Why is this buried in my email again?”
Mid-Day
Waits in a long lunch line, misses class
“If I knew it was crowded, I'd have avoided it.”
Afternoon
Skips networking event despite interest
“I don’t know anyone. It feels awkward.”
Evening
Realizes too late about missed opportunity
“I wish I had known earlier”
Mood Curve
Opportunities
Find event info instantly with chatbot
Avoid delays with resource updates
Connect with peers through meetups
Never miss events with reminders
Morning
Promotes events via emails & flyers
“Is this even reaching people?”
Mid-Day
Asked about counseling resources
“Even I can’t quickly find this info.”
Afternoon
Brings up outreach issues in meeting
“We need a better way to share info.”
Evening
Notices low turnout at his event
“They probably never saw the post in time.”
Mood Curve
Opportunities
Grow reach with unified promotion
Find resources instantly with chatbot
Connect with peers through meetups
Boost turnout with timely alerts
Alex Johnson
26
Day Scholar
B.S. Comp. Science
Campus App, Event Platforms
Behavior
Engages in clubs and workshops
Regularly navigates campus and helps others do the same
Goals
Share real-time event info with peers
Connect students with resources
Improve communication between students and departments
Pain Points
Scattered info across email and posters
No centralized channel for quick answers
Low event turnout despite promotion
Persona 2
Persona 2
Alex Johnson
21
B.S. Computer Science
On-Campus Resident
Campus App, Event Platforms
Behavior
Engages in student clubs and academic workshops
Regularly helps others navigate the campus
Goals
Share real-time event info with peers
Connect students with right campus resources
Improve communication between students and departments
Pain Points
Scattered info across email, Discord, posters
No centralized channel for quick answers
Low event turnout despite effortful promotion
Morning
Promotes event via emails and flyers
“Is this even reaching people?”
Mid-Day
Asked about resources by a freshman
“Even I can’t quickly find this info.”
Afternoon
Brings up issues in leadership meeting
“We need a better way to share info.”
Evening
Notices low turnout at his event
“They probably never saw the post in time.”
Mood Curve
Uncertain
Concerned
Hopeful
Disheartened
Opportunities
Grow reach with unified promotion
Find resources instantly with chatbot
Connect with peers through meetups
Boost turnout with timely alerts
Alex Johnson
B.S. Computer Science
21
On-Campus Resident
Campus App, Event Platforms
Behavior
Engages in student clubs and academic workshops
Regularly navigates campus and helps others do the same
Goals
Share real-time event info with peers
Connect students with right campus resources
Improve communication between students and departments
Pain Points
Scattered info across email, Discord, posters
No centralized channel for quick answers
Low event turnout despite effortful promotion
Alex Johnson
21
B.S. Computer Science
On-Campus Resident
Campus App, Event Platforms
Behavior
Engages in student clubs and academic workshops
Regularly navigates campus and helps others do the same
Goals
Share real-time event info with peers
Connect students with right campus resources
Improve communication between students and departments
Pain Points
Scattered info across email, Discord, posters
No centralized channel for quick answers
Low event turnout despite effortful promotion
Morning
Hunts inbox for seminar details
“Why is this buried in my email again?”
Mid-Day
Waits in a long lunch line, misses class
“If I knew it was crowded, I'd have avoided it”
Afternoon
Skips networking event despite interest
“I don’t know anyone. It feels awkward.”
Evening
Realizes too late about missed opportunity
“I wish I had known earlier”
Mood Curve
Uncertain
Concerned
Hopeful
Disheartened
Opportunities
Find event info instantly with one chatbot
Avoid delays with live resource updates
Connect with peers through tailored meetups
Never miss relevant events with smart reminders
Morning
Promotes event through emails, Discord, and flyers
“Is this even reaching people?”
Mid-Day
Asked about counseling resources by a freshman
“Even I can’t quickly find this info.”
Afternoon
Brings up outreach issues in leadership meeting
“We need a better way to share info.”
Evening
Notices low turnout at his event
“They probably never saw the post in time.”
Mood Curve
Uncertain
Concerned
Hopeful
Disheartened
Opportunities
Reach more students with unified promotion
Find student services instantly with chatbot
Share updates easily through collaborative posts
Boost turnout with timely notifications
Introducing JagBee and JagCommons
Introducing JagBee and JagCommons
Introducing JagBee and JagCommons
OPT in four taps
OPT in four taps
OPT in four taps
Walk the quick‑reply buttons:
International Student → OPT → How do I apply? → Required docs
JagBee returns the full checklist and a “Download PDF” in under 10 seconds, no more hunting ISS webpages.
Walk the quick‑reply buttons:
International Student → OPT → How do I apply? → Required docs
JagBee returns the full checklist and a “Download PDF” in under 10 seconds, no more hunting ISS webpages.
Walk the quick‑reply buttons:
International Student → OPT → How do I apply? → Required docs
JagBee returns the full checklist and a “Download PDF” in under 10 seconds, no more hunting ISS webpages.
Find & Explore in one chat
Find & Explore in one chat
Find & Explore in one chat
Ask “Where’s a microwave?” → JagBee pins the nearest working unit.
Follow-up: “What’s available in Campus Center?”
JagBee returns every amenity and status, eliminating the need for app-hopping.
Ask “Where’s a microwave?” → JagBee pins the nearest working unit.
Follow-up: “What’s available in Campus Center?”
JagBee returns every amenity and status, eliminating the need for app-hopping.
Onboarding
Onboarding
Onboarding
Tap Let’s Get Started, choose your interests, confirm IU profile.
JagCommons auto-builds a dashboard that speaks to your major, events and hobbies.
Tap Let’s Get Started, choose your interests, confirm IU profile.
JagCommons auto-builds a dashboard that speaks to your major, events and hobbies.
Tap Let’s Get Started, choose your interests, confirm IU profile.
JagCommons auto-builds a dashboard that speaks to your major, events and hobbies.
Tap Let’s Get Started, choose your interests, confirm IU profile.
JagCommons auto-builds a dashboard that speaks to your major, events and hobbies.
Smart Discussion Board
Smart Discussion Board
Smart Discussion Board
Post a question and hit JagBee Assist: AI auto-tags your topic so peers and staff see it instantly for maximum reach.
Lost & Found
Lost & Found
Lost & Found
Log a lost item with photo, map pin and time stamp. Community sees it in minutes, hit Claim when it resurfaces
Building Pages & Digital Notice Board
Building Pages & Digital Notice Board
Building Pages & Digital Notice Board
Follow any campus hall to view digital notices, labs, amenity status, and contact info.
Need more? Click a preset chip and JagBee answers on the spot.
Follow any campus hall to view digital notices, labs, amenity status, and contact info.
Need more? Click a preset chip and JagBee answers on the spot.
Follow any campus hall to view digital notices, labs, amenity status, and contact info.
Need more? Click a preset chip and JagBee answers on the spot.
Follow any campus hall to view digital notices, labs, amenity status, and contact info.
Need more? Click a preset chip and JagBee answers on the spot.
Capstone Showcase
Next Project
Next Project
FitU: AI-Powered Dietary Guidance
Adaptive meal suggestions and holistic health data integration, simplifying the path to healthier eating
UX/UI Research
FitU: AI-Powered Dietary Guidance
Adaptive meal suggestions and holistic health data integration, simplifying the path to healthier eating
UX/UI Research
FitU: AI-Powered Dietary Guidance
Adaptive meal suggestions and holistic health data integration, simplifying the path to healthier eating
UX/UI Research
FitU: AI-Powered Dietary Guidance
Adaptive meal suggestions and holistic health data integration, simplifying the path to healthier eating
UX/UI Research