Survey (n=32)

Quantitative snapshot of navigation struggles, resource frustrations, and adoption readiness.

Interviews (n=14 )

Deep qualitative insights from students, staff, and faculty on informal support habits.

Competitive Analysis

Benchmarked navigation and support tools like Navigate IU, Reddit, and Discord

Literature Review

Explored peer-reviewed work on student engagement, information-seeking, and campus apps

Diary Study (n=8)

3-day log of real-time moments when students needed help or felt disconnected.